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TOP STORIESDon’t blame offshoring for banking IT redundancies14 August 2008COMMENTSThe real story is that "offshore" resources rarely meet the quality mark that home grown talent achieves as routine. Read all comments »Offshoring might be touted as the current enemy of the UK’s banking technologists, especially as more financial institutions look to cut costs, but it’s actually responsible for a very small proportion of job cuts.
Less than 10% of job cuts within European banks are as a result of offshoring, according to a report by Deutsche Bank. However, it did point out that UK and German banks shipped a larger proportion of their functions overseas than other European institutions.
“Across Europe, there is no correlation between the share of banks that have offshored IT functions and the changes in bank employment between 2002 and 2006,” says the report.
Instead, it says the majority of job cuts occur as a result of “internal restructuring.”
Offshoring does, however, seem to be responsible for some recent redundancies in UK banks, with Barclays last month deciding to axe 1,800 jobs and Lloyds TSB shipping out 450 IT positions.
Martyn Hart, chairman of the National Outsourcing Association, says banks are now a lot more switched on to the economies of scale to be achieved through outsourcing and offshoring: “They often have in-house sourcing teams who structure deals with different providers based around the globe.”
Banks which offshore IT functions currently employ an average of 32% of their staff overseas, but the Deutsche Bank report reckons this will rise to 40-44% going forward.
A study by Navigant Consulting says just over a third of financial institutions have taken the offshoring route.
Andrew Stewart, head of financial services, Europe at Navigant Consulting, says: “Five years ago it was either seen as an admission of defeat or a wild and wacky option, now nearly everyone has done something.”
Although there’s an increased focus on cost-cutting, the Deutsche Bank study says 30% of banks actually report an increase in costs in the first year of an offshoring venture. This shrinks to 2% after five years.
COMMENTSJohn, Trading, Thu 14 Aug 08As someone who used to work in IT, the industry was packed to the rafters with many, many people who were just there for the ride. There were those who were technically useful but much more were just providing 'support' and spent most of their time doing geeky things like surfing the web. This carried on long after the Y2K boom. Add your comment »Wizard of EC1, Research, Thu 14 Aug 08The real story is that "offshore" resources rarely meet the quality mark that home grown talent achieves as routine. Things take twice as long, quality is poor and communication skills are dire and mostly output has to be repaired "in country" anyway. I look forward to a full and truthful analysis of the true cost of outsourcing. One good thing though - shifts the terrorist threat from London to Mumbai, why nail a bank in London when you can cripple their whole infrastructure in a soft target offshore? Add your comment »Joe, Operations, Fri 15 Aug 08Not about quality - money, money money. Look at the bad service we receive in this country from established organisations who pay they top people massive bonuses, even for a failings firm. Add your comment »misiek115, Sun 17 Aug 08I work myself in one of the biggest offshoring centres in Europe for one of the global banks. Whenever I deal with the people in HQ in UK it looks to me like they were paralysed by procedures. They're perfect in business-as-usual tasks, but whenever it requires out-of-the-box thinking they fail. Whenever something is not in the manual, they feel justified for abandoning thinking. Apart from obvious cost saving I believe what companies find offshoring to Central and Easter Europe is just fresh look and new ideas. What is most cherished is "nothing is impossible" attitude. Add your comment » |
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